Our privacy commitment

accessilife is committed to protecting the privacy of your personal information. This policy explains how accessilife manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information.

accessilife is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) which regulate how we may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.

In this policy ‘we’, ‘us’, and ‘ our’ refer to accessilife, ‘Website’ refers to the accessilife website, and ‘Listing’ means a listing of a provider, pre-loved item, community event, vehicle or other listing, on the Website.

Our Privacy Policy may be amended from time to time. The current version will be posted on our Website.

What is personal information?

Personal information is any information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address.

How does accessilife collect and hold your personal information?

accessilife will only collect personal information about you by lawful and fair means. accessilife collects personal information in a variety of ways. It is accessilife’s usual practice to collect personal information directly from you (or from your authorised representative), for example when:

  • you register with accessilife;
  • you contact us by telephone, via mail, e-mail or online;
  • you visit our Website;
  • you enter into any trade promotions, competitions, specials or other
    offers with accessilife or its direct partners.

Sometimes we collect personal information about customers or potential customers from a third party or a publicly available source, or from marketing and similar lists legally acquired by us.

If you provide us with personal information about another person (such as a family member), please make sure that you tell them about this policy.

What kinds of personal information does accessilife collect and hold?

The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as an accessilife member, accessilife provider, contractor, stakeholder, job applicant or in some other capacity.

Any personal information that you provide to accessilife, including via our Website, is collected and stored by accessilife.

If you provide your personal information to a third party via accessilife (for example, to purchase an item from an accessilife Listing) that information is collected and managed by those third parties. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.

How does accessilife use your personal information?

We use personal information for a variety of reasons including to:

  • answer your inquiries and deliver customer service;
  • maintain and improve our customer service;
  • meet our regulatory and legal obligations;
  • manage and resolve any legal or commercial complaints and issues;
  • consider job applicants for current and future employment;
  • carry out internal functions including training; and
  • conduct marketing research and analysis.

We may also use your information for other purposes required or authorised by or under law, including purposes for which you have provided your consent. That consent may be written, verbal or implied from your conduct.

In what circumstances will accessilife disclose your personal

We may disclose your personal information to, where appropriate:

  • professional advisers (such as lawyers or auditors);
  • law enforcement agencies or government authorities; and
  • any persons acting on your behalf including those persons nominated by
    you, executors, trustees and legal representatives.

We may disclose your personal information to third parties for other purposes required or authorised by or under law, including purposes for which you have provided your consent. That consent may be written, verbal or implied from your conduct. In all circumstances where your personal information is disclosed, we will take all reasonable steps to ensure that these third parties undertake to protect your privacy.

Use of Government Identifiers

accessilife will not use Australian Commonwealth government-related identifiers, such as Medicare numbers, or a driver’s license number, as its own identifier of individuals.

Data quality and Security

We may store your information in hardcopy and/or in electronic form. We will take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

This may include a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorised to have access.

Website usage and Cookies

Our Website is professionally hosted and operates in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.

Cookies are pieces of information that a website downloads to your computer to record your preferences while you browse. Other technologies that may be used by accessilife include web beacons (which may operate in conjunction with cookies). The information collected through these technologies may be used by accessilife to improve and customize your experience on our Website. In addition, we collect aggregated non-personally identifiable data from our Website to help us maintain and improve delivery of the Website. This aggregated information assists accessilife to improve content and Website navigation. You can configure your web browser to reject and block cookies. If you decide to delete or block certain cookies, your experience on our Website may be limited.

When you visit our Website, our system may collect information about your visit for statistical purposes, including:

  • server address;
  • top level domain name (for example .com, .gov, .au, .uk etc.);
  • the date and time of your visit to the site;
  • the pages you accessed and documents downloaded during your visit;
  • the previous site you visited;
  • if you’ve visited our site before; and
  • the type of browser used.

We record this information to maintain our server and improve our services. There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. Like a number of commercial web site operators, accessilife use tools to measure and analyse internet usage across our Website. This enables accessilife to track the number of unique browsers to our Website.

In some cases, we allow third-party vendors to use cookies to provide you with information about our Website. These technologies may be used in regards to activities like surveys, website analytics, online behavioural advertising and email campaign management. There are ways for you to opt out of third-party cookies; (i) by contacting accessilife; or (ii) visiting that allows you to opt out of some online behavioural advertising. These services provided by third party vendors generally operate without the collection or use of any personal information. In many cases, the information relates only to a device or is of a statistical nature, and we will not be able to identify the user.

Links to third party sites

Whilst links to third party websites are provided on our Website, we are not responsible for the content or practices of these third party websites.

These links are provided for your convenience and do not represent accessilife’s endorsement of any linked third party website. We recommend that you review the privacy policies of these third parties prior to providing them with your personal information.

How you can access or correct your personal information

You can request access to the personal information we hold about you by contacting us at and we will generally provide you with access, subject to some exceptions permitted by law.

Access to personal information may be refused in a number of circumstances, such as where:

  • providing access would have an unreasonable impact on the privacy of
  • the request is frivolous or vexatious;
  • the information relates to existing or anticipated legal proceedings and would not normally be accessible as part of those proceedings;
  • providing access would be unlawful;
  • denying access is required by law;
  • providing access would be likely to prejudice enforcement related activities conducted by an enforcement body;
  • giving access would reveal evaluative information in connection with a commercially sensitive decision-making process; or
  • access would pose a threat to the life, health or safety of any individual or to public health or safety.

If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.

How you can make a privacy complaint

Please contact us at if youhave any concerns or complaints about the manner in which we have collected or handled your personal information. We will investigate your complaint and respond to you in writing within 30 days.

If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at

How to contact us

If you:

  • have queries, concerns or complaints about the manner in which your personal information has been collected or handled by accessilife;
  • would like to request a hard copy of this privacy policy or discuss any issues relating to this policy or privacy matters generally; or
  • would like to request access to or correction of the personal information we hold about you;

please contact us at

accessilife Privacy Policy as at April 2018.